First Time Users
Help and Tips for new customers
Welcome to Eco Manifesto Online Shop! The instructions below provide a guide for first time visitors ordering through the Eco Manifesto Shop Online.
Purchasing
To place your first order with us, simply browse the categories or use the quick search option for the product(s) you wish to purchase and click the "Add to Cart" button on the product page(s). When you have finished making your selection, click on the orange "Proceed to Checkout" in the shopping cart which will take you to the two easy steps of the check out.
1) Review of Order
2) Delivery and Payment details
Your order will then be sent for processing.
Eco Manifesto will send you an order confirmation by email once your order has been processed.
Payment Options and Security
Ordering Eco Manifesto products online is designed to be as simple as possible while allowing maximum security and privacy for all your details.
There are two payment options available - Credit Card or Direct Deposit. If paying by credit card you will be directed to PayPal which is a secure online transaction broker. At no time will we have access to your credit card number or financial information.
If you choose to pay by direct deposit, you will receive our bank account and BSB number details in order to make your payment.
Do I Need a PayPal Account?
No you do not need a PayPal account to pay for your purchase, however if you already have an account you can pay using this.
Postage Costs and Delivery Times
Postage costs are automatically calculated prior to submitting your payment information. Postage costs and delivery times vary according to the:
- total cost of all items in your shopping cart;
- number of items in your shopping cart;
- delivery address.
Postage costs are based on a combination of the item weight and distance the parcel travels.
FREE postage Australia-wide for all orders $150 or over (up to 3kg total weight)
You don't need to register an account to start shopping.** If you believe the postage is too high, please email your order to info@ecomanifesto.com.au. You should also include your address and contact details so that we can obtain the best price for posting the order to you, using the most cost effective delivery service. I will obtain a quote on the postage and get your approval to proceed prior to processing the order for you.Delivery will be via Australia Post, you will need to provide a daytime delivery address and a contact phone number including the area code. Please ensure that someone will be available to sign for the parcel at the delivery address.
We will post your order once we receive your payment.
Please note that some large orders and bulky items may require an adjustment to quoted delivery costs. For large orders please email details of the products required for a final postage cost. Alternatively, feel free to submit your order with a query email and we will contact you to arrange appropriate postage.
Unforeseen supply problems or unexpected demand may occasionally result in stock being unavailable. Should there be a delay in despatching your order we will contact you to advise you of the reason for the delay. You may cancel such an order at any time prior to processing.
Order Status
When will my order be posted?
We will post your order within 48hrs of receiving your payment.
When will my order arrive?
Australia Post will deliver your item between 1 and 5 working days. Please note that orders posted to remote areas may require additional time to reach their destination.
What if I am not home when my goods are delivered?
If you are unavailable to sign for your parcel, our courier will leave a calling card asking the recipient to collect the parcel from the local Post Office or Courier depot. This convenient service is provided to you at no additional charge. In some states our courier will leave a calling card with advice for you to contact them directly to arrange for re-delivery (again at no extra charge).
